Our Commitment to Privacy
We respect the privacy of your information. We provide this explanation about our online information practices as a show of our commitment to protect your privacy.We do not sell, rent, share or in any other way use personally-identifying information collected during your use of our Website without your permission.
The Information We Collect
At the time you register on our site, we collect and store your name, address, phone number and other personally-identifying information. We need this information to provide the goods and services that you request and to let you know of additional goods and services about which you might be interested. We also use this information to customize your experience using our Website. You may update your account information through the ?Settings? area located at https://www.tkontheweb.com/s/mytkgroup/do/c/settings/view.We may also ask you for personally-identifying information at other times, such as if you communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your permission to share your name and e-mail address with the third party offering the promotion.
In addition, we automatically gather general statistical information about our Website and visitors, such as IP addresses, browsers, referring Web site addresses, access times, pages viewed, number of visitors, services rendered, etc., but in doing so we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.
As part of our service, we use cookies to store and sometimes track information about you. Some features of our site may be available only through the use of a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it; gather statistical information about usage by registered or unregistered users, research visiting patterns, and help target advertisements based on user interests; assist our retail partners track visits and process orders; and track progress and participation in promotions. In some instances, our retail partners and advertisers appearing at our site may use their own cookies. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. If you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our site may be unavailable.
The Way We Use Information
We use your personally-identifying information to improve our marketing and promotional efforts, to statistically analyze site usage, to improve our content and product offerings and to customize our site's content, layout, and services.We use your e-mail address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings and communications relevant to your use of the site. You will not be able to unsubscribe to these mailings, as they are considered a part of the service for which you have registered.
If you place a request for products or services, we use information to ship your order; if the products or services are from a retail partner, we may provide your relevant information to that retailer for purposes of the transaction. If you establish a credit account with us or our providers, we collect additional information, including billing information, credit card number and expiration date, and tracking information from checks or money orders.
We may also use or disclose information to resolve disputes, investigate problems, or enforce our User Agreement. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.
We use your IP address to help diagnose problems with our server, to manage our Website and to enhance our site based on the usage pattern data we receive.
We require all of our agents and contractors who have access to personally identifiable information or prospect information to honor our privacy and security policies, hold such information in confidence, and not use such information for any purpose other than to carry out the services they are performing for us.
Security
We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. For example, our servers are located in secured areas with limited access, all operations that access account information and hearing test information are encrypted by the Secure Socket Layer (SSL) protocol, and we maintain logs to ensure that data is only accessed by authorized individuals.Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it.
Whenever you voluntarily disclose personal information online? for example on message boards, through e-mail or in chat areas?that information can be collected and used by others.
No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secured. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.